National Adult Literacy Database

Series: Essential Skills for the Gaming Industry

Authors: Canadian Gaming Centre of Excellence, Judith Hayes, Dayna Hinkel

Collection: Learning Materials

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section focuses on general Oral Communication skills, including communicating with professionalism; listening effectively; using non-verbal communication; speaking with clarity; responding effectively in difficult situations; and contributing to meetings.

The second section contains practice exercises organized by specific gaming and casino job families. For instance, the section on customer service and administration contains exercises for building rapport with guests; responding to requests; and dealing with patrons who are angry.

The seven workbooks in the series are available for download at this address: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

Added: 2012-02-21

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Series: Essential Skills for the Gaming Industry

Authors: Canadian Gaming Centre of Excellence, Judith Hayes, Dayna Hinkel

Collection: Learning Materials

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry develop their essential skills.

The workbook is divided into two sections. The first offers a review of reading functions related to general gaming occupations. Topics include scanning for information; building vocabulary; reading to remember; reading memos, emails, and bulletins; and reading casino manuals, handbooks and procedures.

For each topic, the authors provide tips for trainers; descriptions of skills; and exercises to help learners practise the skills.

The second section is called “Job Family” and offers practice questions organized according to specific types of gaming and casino jobs. For example, learners who need to develop reading skills related to food and beverages will find relevant reading exercises under the subtitle “Food and Beverages.”

The series was developed through a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries, aimed at helping potential employees who are Aboriginal or new Canadians.

The workbooks are available for download at this address: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

Added: 2012-03-12

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Series: Essential Skills for the Gaming Industry

Authors: Canadian Gaming Centre of Excellence, Judith Hayes, Dayna Hinkel

Collection: Learning Materials

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry improve their essential skills.

The workbook is divided into two sections. The first is a review of the general skills needed to work with other people, including communicating effectively; giving and receiving feedback; working on a team; and demonstrating professionalism.

In the second section, practice exercises are organized by specific gaming and casino job families. For example, the section on casino security uses security-related events as the basis for exercises that focus on being a team player and handling difficult situations.

The series grew out of a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries, aimed at helping potential employees who are Aboriginal or new Canadians.

The workbooks are available for download by clicking here: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

Added: 2012-02-27

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Series: Essential Skills for the Gaming Industry

Authors: Canadian Gaming Centre of Excellence, Judith Hayes, Dayna Hinkel

Collection: Learning Materials

This workbook is part of a series developed during a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries.

The first section of the workbook offers a review of thinking skills in general, touching on such topics as thinking critically; making decisions; solving problems; and finding information.

The second section consists of a variety of practice exercises, organized by specific gaming and casino “job families.” For instance, the chapter on slot machines and electronic gaming includes exercises to help learners practise skills required to decide when and how to suggest responsible gaming practices and resources to guests; deal with guests’ complaints and difficult situations such as payment disputes; and deal with problems with equipment and computer systems.

The seven workbooks in the series are available for download at this address: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

Added: 2012-03-05

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Series: Essential Skills for the Gaming Industry

Authors: Canadian Gaming Centre of Excellence, Judith Hayes, Dayna Hinkel

Collection: Learning Materials

This document is one in a series of seven workbooks designed to help new and potential employees in the gaming industry improve their essential skills.

The workbook is divided into two sections, “Foundations” and “Job Families.” The first section provides a review of the general writing skills required by most gaming-related occupations. Topics include writing notes; writing emails; recording text in daily logs; writing reports; and writing memos and letters.

In the second section, practice questions are organized according to specific gaming/casino job families. For example, learners who need to develop their skills for filling in logs specific to preparing and serving food and beverages will find relevant writing exercises in the section called “Food and Beverage Service.”

The series was developed through a two-year project initiated by the Canadian Gaming Centre of Excellence (CGCE), a subsidiary of Manitoba Lotteries, aimed at helping potential employees who are Aboriginal or new Canadians.

The workbooks are available for download by clicking here: http://www.gamingcentreofexcellence.ca/essentialskills/downloadableresources.cfm.

Added: 2012-02-13

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Series: The Conference Board of Canada Publications

Authors: The Conference Board of Canada

Collection: Research Materials

This case study in The Conference Board of Canada Education and Learning Case Studies series (http://www.conferenceboard.ca) focuses on the Learning Centre at Cavendish Farms, a large frozen foods producer on P.E.I. This centre, on-site at the New Annan production facility, provides Cavendish employees with a wide range of learning opportunities, such as individualized instruction in basic literacy, General Educational Development, secondary school-level English and mathematics, post-secondary refreshers, computer literacy, writing and communications. This case study looks at various aspects of the workplace education program, including its objectives, activities, resources, innovations, barriers, outcomes and keys to success.

Added: 2008-11-20

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Final Report

Authors: Canadian Apprenticeship Forum (CAF)

Collection: Research Materials

The authors of this report have used both quantitative and qualitative research methods to explore the challenge for apprentices of finding an employer-sponsor.

The authors have analysed statistical trends based on Statistics Canada’s National Apprenticeship Survey (NAS) data collected in 2007. They also held 13 focus groups where more than a hundred apprentices talked about their experiences in finding an individual employer sponsor. The focus groups were held from March to June 2009 and included apprentices from British Columbia, Saskatchewan, Manitoba, Ontario and Nova Scotia.

Some of the suggestions that emerged from the focus groups included continuing support for career awareness programs and pre-apprenticeship programs; communicating the value of apprenticeship to employers; and creating a list of employers who are interested in hiring apprentices.

This document was prepared by the Canadian Apprenticeship Forum (CAF), a national non-for-profit organization that promotes apprenticeship as an effective means of training and education.

Added: 2011-05-31

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See also:

• Le défi posé par la recherche d’un employeur parrain

Fact Sheet 4

Series: CAMA's Workplace Literacy and Essential Skills Fact Sheets

Authors: Canadian Association of Municipal Administrators (CAMA)

Collection: Research Materials

The CAMA Literacy and Essential Skills in Municipal Workplaces Project has developed a six-part series of fact sheets on workplace literacy and essential skills. The fact sheets are:

1. Myths and facts about workplace literacy and essential skills
2. Why municipal workplaces are involved in literacy and essential skills
3. How municipal workplaces are tackling the issues
4. Challenges and solutions
5. Best practices
6. What will your return on investment be?

About this fact sheet:

Employees with low literacy and those who lack Essential Skills are less likely to participate in any training program compared to other workers. Although they may want to participate in new programs offered in the workplace, many face big challenges once they decide to improve their Workplace Literacy and Essential Skills.

Funders:

Added: 2009-11-18

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See also:

• Problèmes et solutions

A Research Project Summary for the Ottawa-Carleton Coalition for Literacy

Authors: Christine Pinsent-Johnson, Lianne Calvert, Lisa Hagedorn

Collection: Research Materials

The authors of this study set out a number of questions about literacy, including its definition in the current world; other issues affecting students’ ability to achieve their goals; what prompts students to participate in literacy programs; and whether some types of programs are more attractive than others. Then they sought answers from three perspectives: that of literacy practitioners; literacy students; and representatives from community partners, the organizations that interact with the same target groups served by literacy programs.

The authors recommend that literacy practitioners take a more holistic view of their students, focusing on their needs and goals, not just on their functional literacy skills.

They also recommend that practitioners share information about programs with community partners and with each other, and initiate a study to describe their students in an in-depth and qualitative manner.

Funders:

Added: 2009-07-29

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Presentation to the Task Force on Financial Literacy, May 10, 2010

Authors: Paul Cappon

Collection: Research Materials

In this presentation to the Government of Canada’s Task Force on Financial Literacy, the president and CEO of the Canadian Council on Learning (CCL) outlines the role the CCL could play in enhancing Canadian’s financial skills.

Dr. Paul Cappon points out that CCL identified financial literacy as one of a set of “new” literacies required to function effectively in today’s world. Others include digital, computer and information literacy.

Specifically, he says the CCL could contribute to evaluating national progress on financial literacy by providing a synthesis of available research; monitoring trends and identifying gaps in information and data; identifying who is most vulnerable, and providing new insights into why they are at risk; and providing recommendations for the development of targeted strategies to strengthen the financial literacy skills and capabilities of Canadians.

The task force was established in 2009 and published its final report in February 2011. The report can be found at http://library.nald.ca/item/9167.

Added: 2012-04-12

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See also:

• La nature changeante de la littératie : l'impératif en matière de littératie financière