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31. Call Centre Curriculum: Practitioner (2004)

Call Centre Curriculum: Practitioner

Series: Essential Skills Training - LLEO

Authors: Jenn Bishop, Kristin Acker

Collection: Learning Materials

This practitioner’s guide, part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for adult upgrading programs, complements the material contained in the corresponding learner’s document.

The authors have provided answer keys for activities contained in the learner’s document and also included a number of demonstration activities. For those activities, the authors have noted the Literacy and Basic Skills (LBS) level for each one; described the anticipated outcomes; and explained which Essential Skills are being demonstrated and at what level.

They have also provided links to some resources for instructors.

Funders:

  • East Central Ontario Training Board
  • OLES

Added: 2011-10-05

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32. Canada (2013)

Canada

Series: Best of The Reader

Authors: Joan Acosta

Collection: Learning Materials

The Best of the Reader is a series of e-books that contain stories drawn from The Westcoast Reader, a newspaper for adults trying to improve their English reading skills. Each story is accompanied by exercises to help learners improve both their reading skills and their grasp of English. The material is designed to be used by a learner on his own or by a teacher in a classroom.

In this e-book, the focus is on Canada, with stories about subjects like maple syrup, Canada Day, and Parliament, or about famous Canadians like Terry Fox and artist Emily Carr.

Among the activities in the book is a quiz about Canada, illustrated with stamps issued by Canada Post.

The reading level of each story is indicated by an icon showing one, two or three books.

Books in the Best of the Reader series are published on Creative Commons, a non-profit organization devoted to expanding the range of creative works available to share legally. To learn more about Best of The Reader, please click here: http://bestofthereader.ca/.

Added: 2013-02-07

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33. Canada's Aboriginal People (2010)

Canada's Aboriginal People

Series: Best of The Reader

Authors: Joan Acosta

Collection: Learning Materials

This e-book is part of a series called Best of the Reader, which consists of stories from The Westcoast Reader, a newspaper for adults trying to improve their English reading skills.

Each story is accompanied by exercises to help learners improve both their reading skills and their grasp of English. The material can be used by a learner on his own or by a teacher in a classroom.

The focus of this book is Canada’s Aboriginal peoples. Some of the stories focus on well-known people, like singer Susan Aglukark and hockey player Jonathan Cheechoo, while another features a father who has gone back to school so he can read to his young children. Other stories describe First Nations legends.

The reading level of each story is indicated by an icon showing one, two or three books.

Books in the Best of the Reader series are published on Creative Commons, a non-profit organization devoted to expanding the range of creative works available to share legally. To learn more about Best of The Reader, please click here: http://bestofthereader.ca/.

Added: 2010-12-10

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34. Canada's Literacy Challenge (2010)

Canada's Literacy Challenge

Authors: Craig Alexander

Collection: Research Materials

The author of this presentation argues that businesses must become champions of literacy because it can increase productivity and profitability, noting that higher literacy brings sustainable gains to individuals, businesses, the economy and society.

Using data from Statistics Canada and other sources, the author focuses in particular on the need to address weak literacy skills among newcomers to the country, saying that the economy is likely losing $3.4 billion to $5 billion a year due to underemployment of immigrants. Weak proficiency in Canada’s official languages plays a role in underemployment, the author notes.

The presentation includes many charts and graphs to illustrate the points raised.

Added: 2011-03-22

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35. Canada’s Literacy Challenge: A Market Segmentation Analysis (2008)

Canada’s Literacy Challenge: A Market Segmentation Analysis

Authors: ABC Canada Literacy Foundation

Collection: Research Materials

The authors look at the way literacy levels of adult Canadians influence the country’s economic and social success. They analyse a variety of research materials, including Statistics Canada documents, showing that differences in literacy skills are associated with large differences in employability, wage rates, income, and reliance on social transfers such as social assistance. Adults with higher literacy skills work more, earn more, spend less time unemployed, and rely less on government transfers.

Literacy has also been linked to people’s physical health. Individuals with low literacy skills get sick more often, experience more workplace illnesses and accidents, take longer to recover, and die younger.

The authors note that investing in adult literacy upgrading would lead to economic benefits, including increased Gross Domestic Product (GDP), higher income tax revenues, and reductions in the number of welfare and employment insurance recipients.

Added: 2013-04-25

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36. Canadian Colleges & Institutes - Meeting the Needs of Aboriginal Learners (2005)

Canadian Colleges & Institutes - Meeting the Needs of Aboriginal Learners Double-A conformance, W3C Web Content Accessibility Guidelines 1.0 Accessible Adobe PDF

An Overview of Current Programs and Services, Challenges, Opportunities and Lessons Learned

Series: Canadian Colleges & Institutes

Authors: The Association of Canadian Community Colleges

Collection: Research Materials

The Association of Canadian Community Colleges (ACCC) Strategic Focus priorities for 2005-2006 included Aboriginal peoples’ access to post-secondary education, and enhancing student success support mechanisms in colleges and institutes which are grounded in Aboriginal values, culture and tradition.

In April and May 2005, ACCC initiated a study on Aboriginal programs and services at colleges and institutes. The study included a literature review, an on-line survey for mainstream ACCC member colleges and institutes, and interviews with representatives from Aboriginal and northern ACCC member colleges and institutes, and the Aboriginal Institutes Consortium, an Associate Member of ACCC.

This report provides an overview of Aboriginal post-secondary education trends in Canada drawn from 2001 Census data and gives an overview of the current barriers to Aboriginal learners’ participation in post-secondary education.

Added: 2006-12-14

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37. Canadian Colleges & Institutes - Responding to the Needs of Immigrants (2004)

Canadian Colleges & Institutes - Responding to the Needs of Immigrants Double-A conformance, W3C Web Content Accessibility Guidelines 1.0 Accessible Adobe PDF

Results of the Diagnostic Survey of College and Institute Programs and Services for Immigrants and Conclusions of the College and Institute Immigration Roundtable

Series: Canadian Colleges & Institutes

Authors: The Association of Canadian Community Colleges

Collection: Research Materials

The Association of Canadian Community Colleges (ACCC) conducted a diagnostic survey of Canadian colleges and institutes programs and services for immigrants, organized a College and Institute Immigration Roundtable, and developed a section of the ACCC website that profiles the types of programs and services immigrants can access through colleges and institutes.

The results of this diagnostic survey provide a snapshot of how colleges and institutes are meeting the needs of immigrants within their communities, including initiatives that facilitate foreign credential recognition. This report also provides an overview of the barriers faced by colleges and institutes in delivering these services, the barriers faced by immigrants trying to access these programs and services, and the lessons learned.

Funders:

  • HRSDC

Added: 2006-12-14

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38. Canadian Language Benchmarks 2000: ESL for Literacy Learners (2000)

Canadian Language Benchmarks 2000: ESL for Literacy Learners

Authors: Linda Johansson, Kathy Angst, Brenda Beer, Sue Martin, Wendy Rebeck et al

Collection: Learning Materials

ESL Literacy is a program for individuals who are learning English as a Second Language and who are not functionally literate in their own language for a variety of reasons.

Added: 2000-01-01

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39. Case 1: Learners Without Borders (Les apprenants sans frontières) (2008)

Case 1: Learners Without Borders  (Les apprenants sans frontières) Double-A conformance, W3C Web Content Accessibility Guidelines 1.0 Accessible Adobe PDF

Transgressing the Formal and Informal Learning Boundaries

Series: The Interplay Between Formal and Informal Learning for Low Skilled Workers

Authors: Paula Angus

Collection: Research Materials

In 2003, workers at the Winnipeg plant of Boeing Canada Technology asked for the opportunity to earn their high school diploma through courses offered in the workplace. Subsequently, the Boeing Mature Student Diploma program was developed. In this case study, the author explores the learning journey of workers participating in this program. Data collection was achieved through interviews and journal keeping of three workplace learners, two workplace instructor interviews, and by administering the Effective Lifelong Learning Inventory survey to an additional 16 workers, from which a random sampling of responses was used. The author has divided her discussion into the following categories:

(1) Initial Worker Decisions and Motivators
(2) Changes that Occurred During the Program
(3) A Springboard to Recent Informal Learning
(4) Looking Ahead Down the Learning Path.

Funders:

Added: 2008-02-14

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40. Celebrating Success ... Stories of Learners & the BEAD Department (1994)

Celebrating Success ... Stories of Learners & the BEAD Department Double-A conformance, W3C Web Content Accessibility Guidelines 1.0

Authors: Alberta Vocational College, Calgary, Alberta

Collection: Learning Materials

This document contains profiles of 16 adults who successfully completed programs in the Basic Education Alternative Delivery (BEAD) Department of the Calgary branch of Alberta Vocational College, now called Bow Valley College.

The students come from a wide range of backgrounds, and their achievements range from simply learning to read to going on to further education and employment. Most spent between six and 12 months at a BEAD centre before transferring to other programs.

The document includes an update on what the students were doing two years after completing their BEAD program.

The authors note that while this was not designed as a research document, common patterns concerning successful adult learning emerged from the profiles.

Program characteristics that encouraged success include individualized programs; caring, competent teachers; flexible program times and curriculum; support from other students; and proximity of learning centres to students' homes. Individual behaviours associated with success include establishing goals; attending regularly; completing extra work outside class; remaining positive; and persisting in the face of obstacles.

Added: 1992-01-01

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