National Adult Literacy Database

Authors: Sarah Elaine Eaton

Collection: Research Materials

The author has analysed recent research in order to identify current and emerging trends in language education and has concluded that the focus on language education in the twenty-first century is no longer on grammar, memorization and learning from rote, but rather using language and cultural knowledge as a means to communicate and connect to others around the globe.

Among the emerging trends the author notes are individualized, customizable, learner-centred approaches; using technology for language learning; and linking language learning to leadership skills.

Added: 2011-01-18

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Women's Education des femmes, Fall 1988 - Vol. 6, No. 4

Series: Canadian Congress for Learning Opportunities for Women (CCLOW)

Authors: Diana Ellis

Collection: Research Materials

This article examines “grounding assumptions” developed by the Women's Research Centre, Vancouver, British Columbia, concerning women's work and its contribution to the economy. These grounding assumptions are statements used in discussion groups, as the basis for talks and workshops, and for helping other groups to develop their own grounding assumptions to reflect their particular community

Added: 2004-08-17

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Women's Education des femmes, Spring 1999 - Vol. 13, No. 1

Series: Canadian Congress for Learning Opportunities for Women (CCLOW)

Authors: Diana Ellis

Collection: Research Materials

This article examines the tactic of working with community women to develop "grounding assumptions" about women and their place in the economy, which can be used to develop action strategies suitable to their needs.

Grounding assumptions present a basic analysis of a situation and offer a useful place for discussion to start. They are statements that need not be broken down any further; statements that can begin comfortably with "We believe that…"

Added: 2004-08-23

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Authors: Emerit Tourism Training

Collection: Learning Materials

This video explores the importance of handling complaints effectively in the hospitality industry.

The narrators discuss potential causes for complaints, including bad service, poor quality, and unavailability of a product. They point out that complaints can actually improve business by helping to identify problem areas. If patrons don’t complain, the problem can reoccur, business will be lost, and the firm’s reputation may suffer.

The video includes a scenario that shows a young man effectively handling a complaint from a young mother dissatisfied with the service provided by lifeguards at a water theme park. The narrators explain how the employee’s actions resolve the problem and minimize the customer’s dissatisfaction.

This video is part of the Emerit training program developed by the Canadian Tourism Human Resource Council (CTHRC), which represents 174,000 businesses in the tourism sector.

Funders:

• Government of Canada's Sector Council Program

Added: 2012-10-11

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See also:

• Traitement des plaintes [Vidéo – 8:27]

Authors: Sarah Elaine Eaton

Collection: Learning Materials

Google forms are a free online tool that can be used on websites, via e-mail, and in webinars for registration and evaluation forms, and many other purposes.

Here, the author provides step-by-step instructions for using Google forms, starting with setting up a Google account. Users are guided through the process of designing a form; choosing a theme; checking out the finished form; sharing the form; and viewing the responses.

The author notes that Google forms are particularly effective for webinar evaluations because they are easy to set up and easy to share with participants.

This document is protected under the licence of Creative Commons, a non-profit organization devoted to expanding the range of creative works available to share legally. It states that users are free to copy, distribute, display, and perform the work as long as the original author is given credit; the work is not used for commercial purposes; and the user does not alter, transform, or build upon this work.

Added: 2012-11-05

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Series: The New Start Reading Series

Authors: East End Literacy Press

Collection: Learning Materials

Story from The New Start Reading Series A simple and often humorous handbook on reproductive health, developed
from a conversation between a Public Health Nurse and a group of women recalling common anxieties about first periods, pregnancy and menopause.

Reading level - Grade 3

Added: 1990-01-01

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Revised and augmented edition

Authors: Elections Canada

Collection: Learning Materials

The goal of this guide, an updated version of an earlier document, is to make the electoral process more accessible to all Canadians.

The guide is divided into three sections: definitions of terms related to elections and voting; the electoral process; and step-by-step instructions on what to do on election day.

The authors have used clear, simple language, making it possible for people to read the guide on their own. However, it could also be used in a classroom setting, including English as a Second Language (ESL) classes.

For more information, telephone Elections Canada toll-free in Canada and the United States at 1-800-463-6868 (1-800-INFO-VOTE); toll-free in Mexico at 1-800-514-6868; or at 613-993-2975 from anywhere in the world.

For people who are deaf or hard of hearing, call TTY 1-800-361-8935 toll-free in Canada and the United States; contact Elections Canada by fax at 1-888-524-1444 toll-free in Canada and the United States; or call 613-954-8584 from anywhere in the world.

Information is also available at Elections Canada’s website at http://www.elections.ca.

Added: 2011-03-15

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See also:

• Je peux voter ! Un guide simple sur le vote au Canada

Graduation 2002 Yearbook

Authors: East End Literacy

Collection: Learning Materials

This Yearbook contains many stories, articles and poems written by the students at East End Literacy (EEL) during their graduation year 2001-2002. By improving, and in many cases, excelling in areas such as reading and writing, speaking and listening, technology and numeracy skills, the students at EEL have proven that community counts. By taking greater control of their learning and becoming better managers of their life and their time, they help to renew the confidence their teachers have in what they do. In the last year, the students have helped to reinforce the belief that effective community-based organisations provide opportunities for healthy growth and development. Learning is a reason to get involved in your community - to volunteer, to get involved with your children, to work and to listen to one another.
For a copy of the Yearbook, please contact : EEL, 269 Gerrard Avenue East, Toronto ON M5A 2G3, Tel. (416) 968-6989, Fax (416) 968-0597, Email : eastend@telus.net (02.10.18)

Funders:

• 
• OLES

Added: 2002-12-30

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Becoming State of the Art: Research Brief No.1, 2012

Series: Becoming State of the Art: Research Brief

Authors: Essential Skills Ontario

Collection: Research Materials

This is the first in a series of research briefs on finding innovative ways to delivery literacy and Essential Skills to achieve results. The aim of the series is to explore the role literacy and Essential Skills can play in supporting local economic and workforce development.

In this document, the authors examine the concept of industry shared Essential Skills. This approach gets employers and service providers involved in the co-design and delivery of training in order to promote employment opportunities for job-seekers with complex needs.

The authors point out that such initiatives have the potential to relieve anticipated shortages in the pool of skilled labour.

The brief was written by Essential Skills Ontario, a non-profit organization that helps adults develop the skills they need to thrive in a changing world. It focuses on adults who have complex learning or social needs; lack a high school diploma; need to upgrade their skills; or who are facing difficulties in finding and keeping a job for any of a number of reasons.

Funders:

• Ministry of Training, Colleges and Universities (MTCU), ON

Added: 2012-09-26

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See also:

• Approches appuyées par l’industrie : Harmonisation de l’alphabétisation et des compétences essentielles avec le développement économique

Part of The Dual Digital Divide IV Study

Series: Dual Digital Divide

Authors: Ekos Research Associates Inc.

Collection: Research Materials

This is the fourth edition of the Dual Digital Divide series of reports. It builds on the findings from the first three studies utilizing an integrated quantitative and qualitative approach to exploring key trends. The three main objectives are to provide tracking data on the status of Internet usage and location of Internet usage/access trends in Canada; provide a better understanding of the reasons why a significant number of Canadians still do not use the Internet, including a detailed analysis of key non-user subgroups, and; analyze and provide appropriate next steps to enhance those initiatives working to make Canada the most connected nation in the world.

Added: 2005-09-27

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