Browse by subject "Plain/Clear Communication"
31. Clear Language Guide for the Food Services Industry (2010)
Authors: Hammond and Associates Inc.
Collection: Learning Materials
This document is housed on the Hammond & Associates website: http://www.hammondassociatesinc.com.
Focusing specifically on the food services industry, this guide helps the user to prepare clear, readable workplace documents.
The author uses the acronym CLEAR to explain the message found in the guide’s five sections: Clarify the message; Learn about your readers; Expand your idea; Apply the principles; and Review your work.
The guide includes examples of documents rewritten according to the principles of clear language, as well as numerous tips for simplifying and clarifying the message in a document. For example, changing text from the third person (he/she) to the second person (you) can make a document much easier to understand.
Using clear language in the workplace provides real benefits, the author notes. It helps workers understand the message; lessens the chance that information will be misinterpreted; and increases the chance that instructions will be carried out properly.
Funders:
- Government of Alberta
Added: 2011-09-07
32. Clear Workplace Communication (A) (2009)
Lesson Plan 16
Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors
Authors: Centre for Canadian Language Benchmarks (CCLB)
Collection: Learning Materials
In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.
This lesson plan is the first of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to a workplace preparation class.
The two Essential Skills required are: Oral Communication, and Writing.
Added: 2009-10-28
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33. Clear Workplace Communication (B): Learning to Negotiate in the Workplace (2009)
Lesson Plan 17
Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors
Authors: Centre for Canadian Language Benchmarks (CCLB)
Collection: Learning Materials
In the workplace, learners will meet a variety of communication styles. They may need to understand how language can mean different things to different people. They need to know how to communicate directly and to clarify expectations.
This lesson plan is the second of two lessons on clear workplace communication. Prepared by ESL (English as a Second Language) teachers, it is geared to learners who want to learn to negotiate in order to get what they need.
The two Essential Skills required are: Oral Communication, and Writing.
Added: 2009-10-28
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34. The Clear Writer’s Hit Squad [Video - 15:52] (2009)
![The Clear Writer’s Hit Squad [Video - 15:52]](http://www.nald.ca/library/multimedia/images/thumb.jpg)
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Authors: Parashoot Productions Inc.
Collection: Learning Materials
This video takes an amusing approach to the subject of clear writing for the workplace.
It begins with a writing “hit squad” bursting in on a manager as he writes another jargon-filled, overly complicated memo to his employees. The manager learns that while his writing is grammatically correct, it is anything but clear.
He learns the rules for getting his message across, including writing directly to his readers instead of using impersonal third person; using the active voice; writing instructions in their natural order; maintaining a positive tone if at all possible; avoiding jargon; and explaining difficult words in their context.
Funders:
- Citizenship and Immigration Canada
Added: 2012-05-17
35. Clear Writing and Design (2008)
A Reader-Friendly Handbook
Authors: Literacy in Action
Collection: Learning Materials
This is a handbook written in clear language about clear language.
Effective communication depends on a number of elements, including the use of language that is accessible to most people, and formatting that enhances the information and makes it easier to understand. In this clear language handbook, the authors present important reasons for choosing to write effectively and simply. They discuss readers and language levels and illustrate ways to simplify writing and organize information.
This handbook is divided into five chapters, which cover the following topics:
Chapter 1 - Writing for Everyone
Chapter 2 - Getting Started
Chapter 3 - Clear Writing
Chapter 4 - Design and Formatting
Chapter 5 - Editing and Proofreading
Added: 2009-01-08
36. Clear Writing and Literacy (2000)
Authors: Ruth Baldwin
Collection: Research Materials
This booklet is about writing to be understood. It will provide some ideas about what makes material difficult to read, and some tips on how to better communicate.
The ideas found in this booklet can be applied to any kind of writing. However, they are most important if one is writing for adults who are not comfortable getting information from print, either because they don't read well, or because English is not their first language.
Funders:
Added: 2004-09-08
37. Common Ground: Facilitator's Manual (2010)
Series: Common Ground: English in the Workplace
Authors: Centre for Excellence in Intercultural Education (NorQuest College), Douglas Parsons, Paul Holmes
Collection: Learning Materials
This manual is designed to provide both experienced and first-time English in the Workplace Program (EWP) facilitators with a ready-to-use curriculum and training guide that introduces workers from outside Canada to concepts of safety, pronunciation clarity, cultural awareness and other essential workplace skills.
The section specifically aimed at first-time EWP facilitators deals with the skills needed for effective facilitation; establishing a welcoming atmosphere; and providing constructive feedback.
Other sections deal with bridging language and culture; teaching strategies and tools; settings for learning; and adapting coursework to individual needs.
Added: 2010-03-24
38. Communicating Health Information: A Needs Assessment of Health Professionals in PEI (2008)
Authors: PEI Literacy Alliance
Collection: Research Materials
The research presented in this report is a needs assessment of health professionals communicating health information. It complements a previous research project carried out by the PEI Literacy Alliance, entitled "Health Information Needs of Adult Learners in PEI." The intent of this research is to create a snapshot of the issues facing health professionals when communicating with patients. For this project, researchers surveyed 99 health professionals and summarized their findings in this report, as well as in the charts in the attachments section.
As the findings indicate, many health professionals are unaware of the scope of the problem of low health literacy and few professionals have received training in how to communicate with patients with low literacy skills. This report includes a description of the project and key findings; a discussion of the findings; and suggestions from health professionals.
Added: 2008-05-23
39. Communication Essentials: Oral Communication Skills Workshop (2008)
Authors: Human Resources and Skills Development Canada (HRSDC)
Collection: Learning Materials
This presentation, designed for a workshop on oral communication, provides an overview of the subject as both a skill in itself and as one of the nine Essential Skills.
It includes lists of factors that can help or hinder communication; reasons for studying communication; pointers about culture and communication; and diagrams illustrating the complexity of group communication.
The authors list four elements of successful communication, which they describe as the four Ps: purpose, preparation, patience, and persistence.
Added: 2012-03-01
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40. A community-based approach to health literacy using participatory research [Special issue on Health Literacy.] Adult Learning, 15 (1/2), 14-17 (2007)
![A community-based approach to health literacy using participatory research [Special issue on Health Literacy.] Adult Learning, 15 (1/2), 14-17](http://www.nald.ca/library/research/gillis/community/images/thumb.jpg)
Authors: Doris E. Gillis
Collection: Research Materials
This article describes how a university/community partnership produced a research project that identified what needed to be done to address health literacy needs among a largely rural population in northeastern Nova Scotia.
Faculty from the departments of human nutrition, adult education and nursing at St. Francis Xavier University joined forces with five community-based literacy and health organizations in three counties to explore factors that influence the ways adults with limited literacy skills access and act upon health information and services. As well, the project sought to identify strategies for change that build upon existing capacities for achieving health.
The article follows the project from initial consultations to the establishment of a project advisory panel; the collection of data from participants; analysis of data; preparation of a discussion paper; roundtable discussions; and the establishment of priorities for action.
The article also discusses follow-up actions taken and the lessons learned from the project.
Funders:
- Social Sciences Humanities Research Council of Canada
Added: 2010-03-17
© 2012 National Adult Literacy Database
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