Collection: Learning Materials
This video focuses on the ongoing efforts to help home-support workers at one branch of a national company learn new skills and improve existing ones. It was recorded during an Essential Skills in the Workplace learning event, funded by the Government of New Brunswick and held in Moncton in April 2012.
In the video, the Saint John area director of Bayshore Home Health explains how he partnered with the provincially-funded Workplace Essential Skills (WES) team to offer training. The initial impetus was the decision to replace traditional paper time sheets with an electronic format. The company quickly realized that the new system would demand computer skills that many employees lacked.
The program developed and implemented by the WES team had to meet some specific concerns. Home-support workers earn low wages and the company wanted to make sure they didn’t lose any work shifts because of training.
As well, many employees didn’t have computers at home, so the training had to emphasize privacy and security features to use when using computers in public places or in the homes of friends or relatives.
The initial 10-session training program, which began in March 2010, was a success. In 2011, the company decided to implement another training program, this one focusing on oral communication, document use, writing, and other skills. Based on the success of that program, the company is looking forward to offering more training.