Collection: Learning Materials
This is one of several videos recorded during an Essential Skills in the Workplace learning event, held in Moncton in April 2012. The event was funded by the Government of New Brunswick.
In this video, an official of the Tourism Industry Association of New Brunswick (TIANB) describes a research project the organization has been involved with since 2010. The underlying goal of the project is to determine whether Essential Skills training has a positive, negative, or neutral effect on return on investment in the industry.
The project is focused on the accommodations sector, with specific attention to four occupational groups: front desk agents; servers; line cooks; and housekeepers. Six main business indicators will be examined: revenue; cost control; health and safety; retention and absenteeism; customer service; and maintaining service excellence.
The speaker points out that the returns on investing in Essential Skills training will not be realized in a matter of months, but over a period of several years.
He also notes that TIANB wants people to see the tourism sector not as a place to work because there is nothing else someone can do, but as a viable career path.