National Adult Literacy Database

"Promoting Clear Communications in Your Municipality" is the second part of the three-part "Clarity Kit," which was developed to assist municipal workplaces to improve communication in the workplace by encouraging the use of clear language. In this part, the authors explain what is meant by "clear language," why it is of growing importance for the municipal workplace, and the problems caused by unclear language in the workplace. They also answer questions about the clear language approach and provide case studies, before and after examples, tips for clear writing and additional sources of information about clear language.