National Adult Literacy Database

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, has been designed for learners who are not comfortable putting requests into writing. The lesson plan provides vocabulary and exercises to practise the skills required to make requests politely and effectively. It also includes a discussion of how, in the workplace, something formulated as a question may actually be an order.

The lesson plan is rated at CLB level 3-4 and is estimated to require 1.5 hours. It focuses on the essential skills of reading text, document use and writing.