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Browse by author "Centre for Canadian Language Benchmarks (CCLB)"

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1. Identifying Problems (2009)

Identifying Problems

Lesson Plan 1

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, focuses on the skills employees need to clearly and efficiently explain that a problem is preventing them from doing their work. The lesson plan is at CLB Level 1-2 and focuses on the essential skills of speaking and listening.

The lesson, which is estimated to require 1.5 hours, discusses ways to politely ask for help and introduces words related to common problems at work.

The lesson plan includes a list of materials and equipment needed, including an overhead projector and transparencies. Audio dialogue for the lesson is available in mp3 files embedded in the document. There are also suggestions for additional learning activities and evaluation.

Added: 2009-10-07

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2. Language for Work: CLB and Essential Skills for ESL Instructors (2009)

Language for Work: CLB and Essential Skills for ESL Instructors

Series: Language for Work

Authors: Centre for Canadian Language Benchmarks (CCLB)

This guide is intended for ESL instructors who wish to use Essential Skills in the ESL classroom to enrich and support language acquisition, as well as communicative competence. It also provides ESL instructors with ideas that highlight the transferability of the Canadian Language Benchmarks (CLB) and Essential Skills.

Written In partnership with the Canadian Tourism Human Resources Council, the Canadian Society of Training
and Development, and TESL Canada.

The Essential Skills Primer : CLB Stage 1 ressources are placed at the end of the Language for Work for ESL document. It includes the following:
CLB – Essential Skills Diagnostic Checklist - Speaking – Oral Communication
CLB – Essential Skills Diagnostic Checklist - Listening – Oral Communication
CLB – Essential Skills Diagnostic Checklist - Reading – Text and Document Use
CLB – Essential Skills Diagnostic Checklist - Writing – Text and Document Use
Skills Table - CLB Speaking – ES Oral Communication
Skills Table - CLB Listening – ES Oral Communication
Skills Table - CLB Reading – ES Reading Text and Document Use
Skills Table - CLB Writing – ES Writing and Document Use

Twenty-five lesson plans accompany this guide. To see them, search for "Language for Work" Series.

Funders:

  • HRSDC

Added: 2009-07-03

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3. Lesson Plan 17: Customer Service Representatives - Financial Services (2005)

Lesson Plan 17: Customer Service Representatives - Financial Services

Fill in deposit slips, explain changes in rates and calculate foreign exchange rates

Series: CLB/ES Occupation-Specific Lesson Plans

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services.

The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to fill in deposit slips, explain changes in rates and calculate foreign exchange rates. It is geared to ESL learners who have professional backgrounds in accounting and who have worked in financial institutions or have customer service experience related to the retail sector. Suggested teacher resources and classroom materials are listed.

The five Essential Skills required are: Reading Text, Document Use, Numeracy, Oral Communication, and Thinking Skills.

Added: 2010-01-13

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4. Lesson Plan 18: Customer Service Representatives - Financial Services (2005)

Lesson Plan 18: Customer Service Representatives - Financial Services

Determine eligibility for a Bank Loan

Series: CLB/ES Occupation-Specific Lesson Plans

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan is one of several on a banking theme for customer service representatives in Financial Services. The lesson task, prepared by ESL (English as a Second Language) teachers, asks learners to review bank lending practices in order to determine the eligibility for a bank loan. It is geared to ESL learners who have professional backgrounds in accounting and who have worked in financial institutions or have customer service experience related to the retail sector. Suggested teacher resources and classroom materials are listed.

The six Essential Skills required are: Reading Text, Numeracy, Writing, Oral Communication, Thinking Skills, and Computer Use.

Added: 2010-01-13

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5. Looking for Work (2009)

Looking for Work

Lesson Plan 3

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who plan to seek employment after developing their language skills. It helps potential employees ask and respond to who-what-when-where-why questions and read short texts to extract key information. The lesson plan is at CLB Level 2-3 and focuses on the essential skills of oral communication and reading text.

The estimated time required for the lesson is two hours. Vocabulary for the lesson focuses on words often used in job ads, like wages, duties and salary. Audio dialogue for the lesson is available in mp3 files embedded in the document.

The lesson plan includes a discussion of anti-discrimination laws that govern the workplace.

Added: 2009-10-07

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6. Placing Orders (2009)

Placing Orders

Lesson Plan 4

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who want to increase their familiarity with reading and completing forms. It helps learners complete simple order forms, including calculating totals and rates. The lesson plan is for CLB Level 2-3 and focuses on the essential skills of document use, numeracy and oral communication.

The estimated time required for the lesson is 2.5 hours. Vocabulary for the lesson focuses on common foods. Audio dialogue for the lesson is available in mp3 files embedded in the document. Learners will also find out about abbreviations commonly used on forms.

Added: 2009-10-07

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7. Providing Directions & Instructions (2009)

Providing Directions & Instructions

Lesson Plan 11

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, is aimed at learners who don’t feel confident giving directions and instructions. Its objectives are to help the learner be able to give directions; distinguish between polite instructions and a command; and give instructions.

The lesson includes several audio dialogues, available in mp3 files embedded in the document, to illustrate the points being taught.

The lesson plan is rated at CLB level 4 and requires an estimated 2.5 hours of instruction time. It focuses on the essential skills of reading text, document use and oral communication.

Added: 2009-10-20

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8. Responding to Complaints (2009)

Responding to Complaints

Lesson Plan 20

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, prepared by ESL (English as a Second Language) teachers, helps learners identify implied and explicit complaints that they may encounter in the workplace. They will learn vocabulary, expressions as well as the tone required to be able to respond appropriately to these complaints.

Audio dialogue for the lesson is available in mp3 files embedded in the document.
.
The Essential Skill required is Oral Communication.

Added: 2009-10-28

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9. Sharing Personal Information (2009)

Sharing Personal Information

Lesson Plan 2

Series: Language for Work: CLB and Essential Skills Lesson Plans for ESL Instructors

Authors: Centre for Canadian Language Benchmarks (CCLB)

This lesson plan, part of the Canadian Language Benchmarks (CLB) Essential Skills series, helps employees be able to understand and complete a variety of basic personal-information forms, as well as enabling them to respond to questions and ask questions of other people in order to give or receive personal information. The lesson plan is at CLB Level 1-2 and focuses on the essential skills of document use and oral communication.

The estimated time required for the lesson is two hours. Vocabulary for the lesson includes the names of the letters of the alphabet and numbers.

The lesson plan includes a list of materials and equipment needed, including an overhead projector and transparencies. Audio dialogue for the lesson is available in mp3 files embedded in the document. There are also suggestions for additional learning activities and evaluation. Appendices include sample forms for use in class.

Added: 2009-10-07

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Displaying Results 1 to 9 of 9

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