National Adult Literacy Database

This booklet is part of the Newcomers Finances series produced by Ottawa Community Loan Fund (OCLF). The worksheets cover a range of banking matters, including opening an account; cashing a government cheque; making deposits and withdrawals; direct deposit; preauthorized debits; Internet and telephone banking; banking fees; and dealing with banking problems. Each section includes step-by-step descriptions of each banking activity.

There are also real-life examples of banking matters. For instance, one section outlines the steps someone takes to cancel a preauthorized debit for a monthly gym membership once he decides to quit the gym.