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National Adult Literacy Database

Call Centre Curriculum: Practitioner (2004)

Call Centre Curriculum: Practitioner

Series: Essential Skills Training - LLEO

Authors: Jenn Bishop, Kristin Acker

This practitioner’s guide, part of a series of Essential Skills occupational curricula developed by Quinte Literacy Group and Literacy Link Eastern Ontario (LLEO) for adult upgrading programs, complements the material contained in the corresponding learner’s document.

The authors have provided answer keys for activities contained in the learner’s document and also included a number of demonstration activities. For those activities, the authors have noted the Literacy and Basic Skills (LBS) level for each one; described the anticipated outcomes; and explained which Essential Skills are being demonstrated and at what level.

They have also provided links to some resources for instructors.

Funders:

  • East Central Ontario Training Board
  • OLES

Keywords:

Subjects:

Publishers:

Added: 2011-10-05

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