National Adult Literacy Database

The purpose of this project was to provide support organizations with the opportunity to enhance their understanding of the key processes and elements of Continuous Improvement Performance Management (CIPMS) as it applies to them. The project produced a performance framework that includes sample outcome statements, performance indicators and measurement tools.

The author explains that logic models based on service functions identified by Ontario’s Ministry of Training, Colleges and Universities (MTCU) form the basis for the performance framework. Logic models are used by many non-profit agencies to describe programs, establish priorities, and evaluate programs.

The author explains the methodology used for the project and has included a glossary of terms related to performance management.