This report describes five case studies of workplace literacy initiatives. They include
(1) a study of the role of a two-year postsecondary technical college as a partner and provider in a federally funded workplace literacy project (other partners being a union and four hospitals);
(2) a study of the role of a two-year postsecondary technical college on contract with a high-tech manufacturing company to deliver a program of basic skills for a cross section of its workers;
(3) a study of a basic skills program for hourly paid employees at a large urban bank;
(4) a study of a hotel services' English as a Second Language (ESL) program that was designed to improve the basic skills of immigrant employees; and
(5) a study of the operations of an accredited alternative vocational institution that specializes in serving the poor and the educationally and socially marginal, along with remedial and workplace literacy programming.
In all cases, the researchers spent extensive periods of time observing and collecting data via formal and informal interviews of individuals and small groups. In addition, artifacts at the sites were examined.